15% Off Select Sausage Products at Checkout ($50.00 Minimum Purchase)! Free Shipping On All Orders Over $200.00

Shipping Policy

Your order of delicious Wagyu beef is just one shipment away! Please review Double 8 Cattle Company's Shipping Policy, which is outlined below. Contact us (info@double8cattle.com) with any questions.

SHIPPING COST

At Double 8 Cattle Company, we do our best to minimize the cost of shipping. However, shipping perishable products is expensive. Instead of inflating the costs of our products, we allow you to choose your shipping method based on the exact shipping cost.

Shipping is provided by third party shippers/carriers, such as UPS and FedEx. Shipping rates are calculated based on the weight of your order, the shipping method selected, and the distance your order needs to travel. All orders ship from our farm in Central Ohio. Packages are the responsibility of the third party shipper/carrier once they leave our facility.

***FREE SHIPPING ON ORDER OVER $200***

  • To qualify for FREE SHIPPING, your order total, after any applied discounts, must be more than $200. 
  • An order qualifying for FREE SHIPPING is shipped via Standard Ground Shipping only and will typically be delivered in 3-4 business days.

SHIPPING SELECTIONS

OVERNIGHT SHIPPING (Next Business Day)

With Overnight Shipping, Fullblood Wagyu beef products will arrive completely frozen. It is normal for the dry ice to have dissipated. In most cases, a portion of the dry ice is still solid (it hasn’t fully evaporated). Please follow the instructions for handling dry ice. These instructions are included in each Double 8 Cattle Company package.

2-DAY SHIPPING (2 Business Days)

With 2-Day Shipping, Fullblood Wagyu beef products will arrive completely frozen OR partially thawed, due to the extended transit time. It is normal for the dry ice to have dissipated. With 2-Day Shipping, it is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Double 8 Cattle Company package.

3-DAY SHIPPING (3 Business Days)

With 3-Day Shipping Fullblood Wagyu beef products will arrive completely frozen OR partially thawed, due to the extended transit time. It is normal for the dry ice to have dissipated. With 3-Day Shipping, it is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Double 8 Cattle Company package. 

STANDARD GROUND SHIPPING (3-4 Business Days)

With Standard Ground Shipping, Fullblood Wagyu beef products will arrive mostly frozen OR partially thawed due to the extended transit time. It is likely that all of the dry ice will have evaporated. The insulation will ensure that the product(s) remain cold. Please follow the instructions for handling dry ice. These instructions are included in each Double 8 Cattle Company package.

LIMITATIONS ON SHIPPING SELECTIONS

Orders are processed Monday through Wednesday for delivery on Tuesday through Friday (excluding holidays) based on shipping method selected at checkout. Orders placed after 3:00PM EST will ship the next eligible business day. We do not ship on Friday, Saturday, or Sunday, and orders cannot be delivered on Saturday, Sunday, or Monday.

  • Orders placed on Monday (all day) and Tuesday (all day) - Customers may select Overnight, 2-Day, 3-Day, or Standard Ground Shipping.
  • Orders placed on Wednesday (before 3:00 PM EST) - Customers may select Overnight, 2-Day, 3-Day, or Standard Ground Shipping.
    • LIMITATION: 3-Day and Standard Ground Shipping selections may not ship until the following Monday (or Tuesday if Monday is a Federal holiday) due to time in transit.
  • Orders placed on Thursday (before 3:00 PM EST)Customers may select Overnight, 2-Day, 3-Day, or Standard Ground Shipping.
    • LIMITATION: 2-Day, 3-Day, and Standard Ground Shipping selections will ship the following Monday (or Tuesday if Monday is a Federal holiday).
  • Orders placed on Thursday afternoon (after 3:00 PM EST), Friday (all day), Saturday (all day), or Sunday (all day) - Customers may select any shipping option.
    • LIMITATION: Your order will not ship until the following Monday (or Tuesday if Monday is a Federal holiday).

PLEASE NOTE: Shipping may be interrupted or delayed due to Federal holidays. If this occurs, your order will be shipped on the next available business day.

GENERAL SHIPPING INFORMATION

We (Double 8 Cattle Company) make our product available through third party shippers/carriers, such as UPS and FedEx. Shipping within the continental United States, including Alaska and Hawaii, is available for Wednesday through Friday deliveries with Standard Ground Shipping services.  

  • We ship packages using Ground Shipping service designation on Monday, Tuesday, and Wednesday through UPS and FedEx.
    • Destinations which require transit times exceeding available days in the week will be held until the following Monday or Tuesday (in the event that the Monday falls on an observed holiday) to prevent potential food spoilage.
  • Overnight Shipping services though UPS and FedEx are OPTIONAL Monday through Wednesday and REQUIRED Thursday and Friday.
    • Saturday deliveries require specific priority service designation at an additional fee. 
  • We reserve the right to select the most appropriate shipping agent based on the destination of the package, time in transit, and speed of delivery requested or required. This includes all orders subject to Free Shipping promotions and any order requiring a service level not selected at the time of check out.
  • By selecting Free Shipping as your shipping designation of choice, you acknowledge and accept the following:
    • Shipping services will be provided by UPS or FedEx.
    • Shipping will be provided at the Ground Shipping service level.
    • Ground Shipping services can take up to 4 business days in some delivery areas.
  • Orders received after 3 PM, EST. will be shipped the following, regularly scheduled shipping date.

PLEASE NOTE: When you select a desired shipping method or day, we reserve the right at our sole discretion to ship your package on a more appropriate shipping date or through a more appropriate third party shipper/carrier.  

TRACKING YOUR ORDER

Once a package has shipped, you will receive confirmation. This will include a tracking number. You can track your package typically the same evening.

THIRD PARTY SHIPPING VIA UPS AND FEDEX

Third party shippers/carriers, such as FedEx and UPS, are responsible for ensuring that packages arrive on their anticipated delivery date. Once the package leaves our facility, it becomes the responsibility of the shipper/carrier. We have no control over delays due to weather, periods of high volume, pandemics, or error on behalf of the shipper/carrier. To assist customers, we regularly monitor weather patterns, volume levels, and UPS or FedEx exception frequency. You will be notified via email of any modification to your order’s shipping status as an attempt to minimize food spoilage.

LATE AND DAMAGED PACKAGES ARE THE RESPONSIBILITY OF THIRD PARTY SHIPPERS/CARRIERS

If a package arrives at a date beyond your anticipated delivery date (based on the tracking information and anticipated delivery date provided by the shipper/carrier), we are not responsible. We have no obligation to issue a refund, full or partial, of any kind. This exception from liability includes the potential food spoilage that may occur as a result of any delays.

By acknowledging our Shipping Policy and purchasing Double 8 Cattle Company products, you accept and understand that we cannot guarantee a delivery on a particular date, as the shipping service is provided by a third party. By ordering a perishable food product that will be shipped via UPS or FedEx at your direction, you assume all risk of potential delays, spoilage, and damage to product(s). In addition, you agree to direct any concerns or problems (such as late packages causing product spoilage) to the shipper/carrier, as they are fully responsible for delivering your package in a timely manner.

In summary, Double 8 Cattle Company is under no obligation to refund your purchase or provide credits of any kind if a package is late or damaged. Please file any grievances towards the shipper/carrier. We recommend including photos and detailed documentation when filing claims with third party shippers/carriers.

PACKAGING AND SHIPPING PERISHABLE FOOD

The contents of your order will ship FROZEN. Your order will be prepared with 2-ply exterior boxes, one- and one-half inch thermally-coated foam lining, and the appropriate amount of dry ice for the time in transit (based on the package going from Ohio to the delivery destination).

Despite our efforts and meticulous care put into the packaging of each order, deliveries which are scheduled for multiple days in transit may arrive partially or fully thawed (but still cold). It is acceptable and normal that the dry ice will partially or fully dissipate while the package is in transit.

PLEASE NOTE: By acknowledging these shipping policies and making your purchase, you fully accept and understand that a food item arriving partially or fully thawed DOES NOT qualify you for a refund or credit of any kind.

FOOD SPOILAGE AND DAMAGE WHILE IN TRANSIT

While we take every possible measure available to us to ensure that your order arrives in the best possible condition, we unfortunately cannot prevent situations beyond our control.  Once the package leaves our facility, it becomes the responsibility of the shipper/carrier. You exclusively accept this risk as a condition of placing your order with us.

Double 8 Cattle Company ships at your direction. How the package is handled while in transit and the timeliness of delivery is determined by the third party shipper/carrier (FedEx and/or UPS). We have no control over what happens once a package leaves our facility.

Any grievances over spoiled meat or damaged packages need to be directed to the third party shipper/carrier. Any decision to cover losses due to shipping delays and food spoilage is at the sole discretion of the third party shipper/carrier. In summary, we are not responsible for the product once it leaves our possession.

ASSISTING CUSTOMERS

As a family-owned business, we have a small team of employees responsible for caring for cattle, processing orders, managing our website, marketing our products, and providing customer service. While it is not required that we assist customers with grievances/claims towards third party shippers/carriers, we choose to assist customers in filing claims (when possible) for damaged, destroyed, perished, or spoiled food products.

Again, we have no obligation to issue a refund or credits of any kind for problems that occur due to negligence on behalf of the third party shipper/carrier. Please file any grievances towards the shipper/carrier.

WEATHER DELAYS/ACTS OF GOD

Weather delays can be unexpected and result in your package arriving late. Neither Double 8 Cattle Company or the shipper/carrier will be held responsible for delays caused by “Acts of God”. These include war, weather, natural disasters, pandemics, and the related. This is stated in the third party shipper’s Shipping Policy. Therefore, it is also included in our Shipping Policy. In cases of weather delays/”Acts of God”, we will work with the third party shipper/carrier to do everything within our power to get your package delivered as soon as possible (in order to minimize the chance of food spoilage).

SHIPPING RESTRICTIONS

We are unable to ship to APO/FPO, P.O. Boxes, and destinations outside the U.S.A. If you have questions/concerns about a delivery address, please contact us (info@double8cattle.com) prior to placing your order.

Shipping routes, time of delivery, and the cancellation of what was once a deliverable location can change on a daily basis, depending on changes to the shipper’s Shipping Policies. We are not notified of these changes immediately, and often do not know of these changes until we prepare the package for shipment. We apologize for any discrepancies, and we will contact you immediately when/if these changes impact your order.

ADDRESS CORRECTIONS

Please ensure that you’ve entered the correct and complete address of the intended delivery location. Incorrect inputs of addresses can inflict delays and additional fees to correct/reroute. We will not be held responsible for food spoilage, reimbursement of shipping charges, and address correction fees. Please keep in mind that incorrect addresses can take an additional day to be re-routed and re-delivered.

AUTHORIZED RELEASE

All parcels are shipped with Authorized Release, meaning if no one is home, the parcel may be left by the carrier at your door (only if the shipper/carrier feels it is safe to do so). Shippers/carriers sometimes leave packages behind bushes or at less visible locations to avoid theft. When anticipating the arrival of a package, we recommend checking all of these locations thoroughly and often. If at all possible, we recommend that you make arrangements to have someone present for delivery.

Double 8 Cattle Company is not responsible for stolen or lost packages after the third party shipper/carrier (such as FedEx or UPS) delivers the package. Packages that are not left at the door will be returned to the station for re-delivery the following delivery day or available for pick up at the local shipper’s station. Please contact the shipper/carrier directly if your order requires follow-up.

LOSSES AND DAMAGES IN TRANSIT

On occasion, third party shippers/carriers (such as FedEx or UPS) may accidentally lose or damage a box in shipment. If this happens, please contact the third party shipper/carrier directly, and file a claim. 

RETURNS AND CREDITS

Double 8 Cattle Company spends a great deal of time, energy, and resources as we process and package food for delivery. We package high-quality food products with thermal insulation, dry ice, and 2-ply exterior boxes to ensure that products arrive in the best possible condition.

Once an order has shipped, we cannot accept cancellations or returns of food shipments. In short, once an order is shipped, all sales are final.

If you refuse delivery for any reason, including that the package arrived at a different time/date than you wanted, you have willfully destroyed the perishable food items under these terms. As a condition of your purchase, you fully agree to this policy and will not be given a refund or credits.

If you receive a package that appears damaged or arrives late and thus causes food spoilage, we recommend taking photos of the box, items inside the box, and any other supporting evidence. File claims/grievances to the third party shipper/carrier (such as FedEx and UPS), and request assistance on filing those claims if necessary.

GIFTS

We strongly encourage you to make sure the recipient of a purchased gift package is aware of the delivery, so they can track the package and arrange to be present at the delivery time/date and immediately place food into the freezer/refrigerator upon package arrival.

PRODUCT PROCESSING INFORMATION

Due to the natural variance in the size of the Fullblood Wagyu at the time they are processed, there can be slight variations in shape, size, and/or weight of Double 8 Cattle Company products. In addition, our products do not contain additives or preservatives. It is normal for there to be slight variations in color depending on both the type of product ordered and the aging process (many of our Fullblood Wagyu beef cuts are both wet-aged and dry-aged).

If you require a cut(s) to be a specific weight or size or would like to request a custom cut, please contact customer service by emailing info@double8cattle.com. Our team will work with you to ensure that your order is executed according to your parameters.

CUSTOMER SERVICE

Communication is central to providing exceptional customer service. Should our team have questions about your order, we will contact you directly and promptly resolve any issues. In addition, if you have any questions, suggestions, or concerns, please contact us at your earliest convenience. We’re here to help!

The Double 8 Cattle Company team is passionate about our products. With unsurpassed taste, quality, tenderness, and marbling, we’re confident that our Fullblood Wagyu beef products will exceed your expectations!

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