Free shipping for orders over $250 (shipped via Standard Ground - typically 3-4 business days transit time). Additional fee for expedited shipping.
Due to the nature of our product, we are unable to accept returns. If you feel the product you received is damaged or defective, please report the issue to Double 8 Cattle Company immediately upon receipt of your order.
Damage reports submitted more than 8 hours following delivery will automatically be redirected to the shipper (i.e., FedEx or UPS) for claim submission and consideration.
REPORTING AN ISSUE
Please email email@example.com with the following information as soon as you unpack the shipment.
Please also let us know if you are able to consume the item in question or if the damage will require the product to be discarded. The information and photos you provide are extremely helpful. They allow us to visually assess the damage, provide feedback, and continually improve our service.
We will be happy to review your report, photos, and any information provided in order to provide an appropriate resolution. If needed, we may request additional information or photos from you in order to complete our review.
Once a customer submits their order, it is immediately processed and forwarded to our production/shipping facility. The items ordered are taken out of inventory, and the delivery process commences. Due to how we process orders and circumstances beyond our control, refunds will NOT be provided:
If you place an order and provide an incorrect mailing address, we may be able to ship the order to an alternative address if we are contacted immediately. However, we may be unavailable or unable to accommodate address changes. We will not provide refunds on orders where the customer has entered/submitted an incorrect or incomplete address.
We are not responsible for packages that are lost or presumed stolen after they’ve been delivered. If the shipper (i.e., FedEx or UPS) delivers your package and it is subsequently lost or presumed stolen, that is out of our control. We highly recommend that the recipient be present to receive his or her package(s).
We do NOT issue a refund or product(s) replacement:
PLEASE NOTE: If a refund is issued, the customer will only receive a refund for the Fullblood Wagyu beef product(s). The customer will not receive a refund for the original shipping cost.
ORDER CANCELLATION CONDITIONS AND FEES
If your order has already been packed or shipped, we are unable to cancel or refund your order.
Online Gift Cards are delivered instantly after being purchased and cannot be cancelled or refunded.
If we are able to cancel an order, we charge 3% of the total order amount as a cancellation fee.
For cancellations involving a Pre-Ordered item(s), we charge 15% of the total order amount as a restocking fee.