Due to the nature of our product, we are unable to accept returns.  If you feel the product you received is damaged or defective, please contact Double 8 Cattle Company within 5 days of receipt, and we will gladly assist you in starting the refund review process.

Double 8 Cattle Company does not issue product replacements or refunds if:

• Delivery/shipment is refused by the recipient.
• Delivery/shipment is returned to Double 8 Cattle Company without authorization.
• Any shipment is delivered incorrectly and/or undeliverable due to incomplete, incorrect, and/or invalid shipping addresses.
• Delays and/or delivery problems are specifically caused by the shipping company.
• Delivery is delayed or affected by weather and/or acts of god.
• Products are improperly stored/handled after being successfully delivered.

If a refund is issued, customers will only receive a refund for Fullblood Wagyu beef products, not for the original shipping costs.

Order Cancellation Fees and Conditions:

We charge 3% of the total amount of the order as a cancellation fee.

If your order has already been packed or shipped, we are unable to cancel or refund your order.

For Pre-Ordered items, we charge 15% of the total amount of a Pre-Ordered item(s) as a restocking fee.

Online Gift Cards are delivered instantly after being purchased and cannot be cancelled or refunded.