Refund and Return Policy

Due to the nature of our product, we are unable to accept returns.  If you feel the product you received is damaged or defective, please contact Double 8 Cattle Company within 5 days of receipt, and we will gladly assist you in starting the refund review process.

Double 8 Cattle Company does not issue product replacements or refunds if:

  • Delivery/shipment is refused by the recipient.
  • Delivery/shipment is returned to Double 8 Cattle Company without authorization.
  • Any shipment is delivered incorrectly and/or undeliverable due to incomplete, incorrect, and/or invalid shipping addresses.
  • Delays and/or delivery problems are specifically caused by the shipping company.
  • Delivery is delayed or affected by weather and/or acts of god.
  • Products are improperly stored/handled after being successfully delivered.

If a refund is issued, customers will only receive a refund for Fullblood Wagyu beef products, not for the original shipping costs.


Order Cancellation Fees and Conditions:

We charge 3% of the total amount of the order as a cancellation fee.

If your order has already been packed or shipped, we are unable to cancel or refund your order.

For Pre-Ordered items, we charge 15% of the total amount of a Pre-Ordered item(s) as a restocking fee.

Online Gift Cards are delivered instantly after being purchased and cannot be cancelled or refunded. 

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